Outage Management Systems (OMS)
Outage Management Systems (OMS) are critical for utilities to track, report, and restore power outages efficiently. OMS integrates with systems like SCADA, AMI, GIS, and CIS to provide real-time outage data, crew tracking, and predictive outage cause analysis. It enables utilities to automate outage restoration, dispatch crews, manage switching plans, and report reliability indices.
Real-Time Data Access
Instant Outage Insight
Provide field crews with a real-time, cloud-based interface that allows immediate access to outage information such as location, severity, and estimated restoration time. This minimizes delays and enhances decision-making during critical situations.
Enhanced Situational Awareness
Smart Grid Visualization
Offer an advanced GIS-integrated platform that visualizes outage data in real-time, superimposed with grid health, asset locations, and restoration progress. This enhances operational awareness for faster, data-driven decisions.
Streamlined Communication
Unified Crew Collaboration
Develop a mobile communications suite enabling seamless two-way communication between dispatchers, crews, and control centers. This ensures timely coordination, real-time updates, and faster response times during outages.
Work Order Management
Digital Field Workflow
Provide a mobile work order management system that allows crews to receive, update, and close work orders from the field. This reduces paperwork and enhances workflow efficiency, enabling faster restoration and more accurate data collection.
Customer Communication
Customer-First Outage Notification
Deploy a customer-facing application and automated IVR system to deliver real-time outage information, including expected restoration times and status updates. This improves customer satisfaction by keeping them informed and engaged.
Optimized Resource Allocation
Smart Crew Dispatching
Implement an AI-powered dispatch system that dynamically assigns crews to outages based on proximity, skill set, and priority, ensuring optimal resource allocation and reducing response times during critical outages.
Safety & Reporting
Safety-Driven Field Data Collection
Provide crews with a mobile platform for real-time safety updates, asset tracking, and incident reporting. This ensures that safety protocols are adhered to and generates detailed reports for compliance and performance analysis.